Commitment to responding
Thanks to our new customer service online, we are committed to replying to you in less than 24h (outside of weekends).
Fillin your form online describing your problem and our advisors will get back to you as soon as possible.
If you don't have internet access, there's no need to worry. We provide you with onsite claims forms that allow you to reach our headquarters thanks to the frequent visits of our suppliers.
We are equally committed to the running of our machines, even at the weekend, with a waiting time of less than 48h 100% of the time! On average, we are able to intervene in less than 24h, thanks to the permanent presence of our team all over France.